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其它事項
其它事項
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我司在辦理貴司貨物的出運手續(xù)時，一旦發(fā)現(xiàn)貨物出現(xiàn)任何問題，我司會首先采取積極有效的補救措施，并立即通過Email和電話通報到貴司業(yè)務責任人；同時我司會對問題貨物進行全面清晰詳細地拍照，然后迅速通過Email和傳真發(fā)送到貴司業(yè)務責任人，以便貴司根據(jù)問題貨物的情況來決定如何處理。在得到貴司業(yè)務責任人的處理意見后，我司馬上依照實施。絕對不擅自把帶有問題的貨物派送到貴司指定的收貨人。
從貴司倉庫提貨開始，直至把貨物派送到貴司指定的收貨人且辦理完簽收為止，我司會對貨物的全程儲運狀態(tài)隨時進行跟蹤，并主動定期向貴司業(yè)務責任人通報貨物最新狀態(tài)的信息。
為了保證能夠與貴司順暢地溝通，當Email系統(tǒng)出現(xiàn)故障時，我司會積極主動地通過電話、傳真、手機等方式迅速與貴司開展業(yè)務，不會因其而導致業(yè)務延遲。
質(zhì)量事故的定義與處理
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由于我司的工作失誤而未達到上述貴司的業(yè)務基本要求與考核標準，將視為我司的服務質(zhì)量事故。
當我司發(fā)生服務質(zhì)量事故時，我司會立即采取一切積極有效的辦法，以最大化地彌補給貴司帶來的各種損失與不良后果。
我司會對其服務質(zhì)量事故通過Email和傳真通報到貴司業(yè)務責任人有關詳細的事故報告，該報告內(nèi)容包括事故經(jīng)過、補救措施、原因分析、改進方案、預防計劃等內(nèi)容。
月度業(yè)務周期與提交費用帳單
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正常的月度業(yè)務周期是自每月的月初至月底。
我司會在業(yè)務周期后的5個工作日內(nèi)把費用帳單通過Email和電話報送到貴司業(yè)務責任人，費用帳單的內(nèi)容保證清晰、完整，正確，以便貴司履行合同約定的付款時間。
我司會在業(yè)務周期后的5個工作日內(nèi)將《月度業(yè)績報告》通過Email和電話通報到貴司業(yè)務責任人。
我司會在業(yè)務周期后的10個工作日內(nèi)將全部已經(jīng)由貴司指定收貨人簽收的托運單、“送貨清單”、“裝箱單”等單據(jù)正本交送到貴司業(yè)務責任人。我司會按照費用帳單的先后順序?qū)炇諉芜M行對應地碼放，絕不出現(xiàn)混亂與缺失等問題。
我司會將其服務質(zhì)量事故記錄在貴司要求的《月度業(yè)績報告》中，與費用帳單一起按照貴司要求的時間報送到貴司業(yè)務責任人，作為我司向貴司申請結(jié)算費用的必要單據(jù)之一。
在與結(jié)算時，出具可抵扣的“全國聯(lián)運發(fā)票”或“公路內(nèi)河發(fā)票”
當貴司有重要且緊急的貨物待運，我司在最大化地配合貴司且滿足貴司的要求
Other matters
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When we go through the shipping procedures of your goods, once we find any problems in the goods, we will first take positive and effective remedial measures, and immediately notify the person in charge of your business by email and telephone; At the same time, our company will take a comprehensive, clear and detailed picture of the problem goods, and then quickly send it to the business person in charge of your company by email and fax, so that your company can decide how to deal with the problem goods according to the situation of the problem goods. After receiving the treatment opinions from the person in charge of your business, we will implement them. Never deliver the goods with problems to the consignee designated by your company without authorization.From the beginning of picking up the goods in your warehouse, until the goods are delivered to the consignee designated by your company and signed in, our company will track the whole storage and transportation status of the goods at any time, and take the initiative to inform the business person in charge of your company of the latest status of the goods on a regular basis.
In order to ensure smooth communication with your company, when the email system fails, our company will actively carry out business with your company quickly through telephone, fax, mobile phone and other means, without business delay.
Definition and treatment of quality accident
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If our company fails to meet the above-mentioned basic business requirements and assessment standards due to our work mistakes, it will be regarded as our service quality accident.When there is a service quality accident in our company, we will immediately take all positive and effective measures to make up for all kinds of losses and adverse consequences to your company.
Our company will report the service quality accident to the responsible person of your company through email and fax. The report includes the accident process, remedial measures, cause analysis, improvement plan, prevention plan, etc.
Monthly business cycle and billing
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The normal monthly business cycle is from the beginning to the end of each month.Our company will submit the expense bill to the business responsible person of your company by email and telephone within 5 working days after the business cycle. The contents of the expense bill shall be clear, complete and correct, so that your company can fulfill the payment time agreed in the contract.
Our company will report the monthly performance report to the person in charge of your company by email and telephone within 5 working days after the business cycle.
Within 10 working days after the business cycle, our company will deliver all the original documents, such as consignment note, delivery list, packing list, etc., which have been signed and received by the designated consignee of your company to the person in charge of your company's business. Our company will stack the receipt in accordance with the order of the expense bill, so as to avoid confusion and lack.
Our company will record the service quality accident in the monthly performance report required by your company, and submit it to the business person in charge of your company together with the expense bill at the time required by your company, as one of the necessary documents for our company to apply to your company for settlement of expenses.
At the time of settlement, the deductible "national combined transport invoice" or "highway inland river invoice" shall be issued
When you have important and urgent goods to be shipped, we will cooperate with you to the maximum extent and meet your requirements